David Stretton and Paul Haysman from Statewide Appliance Spares

Australia's leading spare parts company believes they have an important role to play improving the reputation of electrical retailers nationally.

Statewide Appliance Spares CEO David Stretton believes electrical retailers that offer a solution for broken and repairable products can help customers return in the future.

“We help everybody and make everyone happy – this is how we fit in. We see ourselves as providing a meaningful support role for retail stores including JB Hi-Fi, Harvey Norman and The Good Guys,” Stretton said.

Statewide Appliance Spares despatches approximately 600 parcels a day. The business that began from the back of a ute now represents 90 brands and fulfils 130,000 orders annually.

“At the end of the day, the focus for an appliance retailer is to sell new equipment to consumers. What happens two years down the track after the warranty expires or the customer breaks the shelf in their fridge or the plate in their microwave or their remote control has been eaten by their dog?

“The answer is that we fill that gap as a lot of stores just say ‘call these guys and they can sort it out’ – and we do.

“Retailers don’t want to be mucking around with a $30 shelf for a refrigerator – so that is where we come in and we are happy to fix it up for them.

The Statewide Appliance Spares warehouse in Adelaide has 6000 fast moving items in stock and completes orders within 48 hours nationally.

“And the reason why this is important, is because when they have had their spare parts issue addressed quickly, it is that appliance retailer that they will go back to when they need a new product because they were looked after.

“We despatch approximately 600 parcels a day and we have three separate pick-ups from Australia Post. We have one location and process everything from Adelaide and it helps to be located near the Electrolux warehouse for their spare parts.

“We have often received feedback in Sydney that they have received a part faster from us than from a local distributor in their own state. As a result we get very few negative reviews or poor responses.

“Our customers count on us year after year to keep their appliances running smoothly. In South Australia, we offer onsite repairs for domestic customers and a mobile van service for commercial clients to help make appliance care easily accessible.

“We also empower customers through our online advice hub, featuring DIY repair guides, blog posts and how-to videos, making appliance repairs accessible to everyone. By encouraging repairs over replacements, we help customers reduce waste, save money and extend the life of their appliances.

“At Statewide Appliance Spares, innovation drives everything we do. Our market-leading website ensures customers can easily find and order the right spare parts for their appliances, with real-time stock updates as well as seamless and secure transactions.

“Inside our state of the at warehouse, every part is barcoded for accurate inventory management, ensuring swift identification, efficient processing and fast dispatch. Our strong partnerships with trusted delivery services enable reliable daily shipments across Australia and New Zealand.”