2025年04月14-17日
保利世贸博览馆1号馆&2号馆
语言：中文
语言：中文
发布时间：2025-03-11 来源：
外贸跟进时客户已读不回
难道只能眼巴巴干等？
别慌！
今天手把手教你外贸全程跟进话术
从报价前到报价后
一套话术帮你盘活客户
把四月GSF现场接触的优质客户“收入囊中”
让订单主动找上门！
一、报价前：客户咨询后不说话 >>
适用场景：客户在浏览公司官网、参加展会或通过其他渠道获取产品信息后，主动向你询问产品的基础信息，如功能、材质等，你回复后客户已读不回。这时候客户可能还在对比不同供应商的产品资料，需要进一步引导。
您是否已经查看了我发送的更新报价？如果有任何问题或需要更多信息，请随时告诉我，我们将竭诚为您服务！
您好，之前给您发送了产品资料，您应该收到了吧？要是有任何疑问，比如产品细节、规格之类的，都可以随时联系我，很期待能为您服务。
I noticed that I haven’t received a response from you for several days. I would like to know if there are any concerns. If it’s related to pricing, I can try to apply for a discount for you.
我注意到您已经几天没有回复了，我想跟进一下，了解是否有任何问题。如果是价格方面的原因，我可以尝试为您申请折扣。
Hello, we are excited about the potential cooperation with your company. To demonstrate our sincerity, we can offer special terms for our first collaboration.I look forward to your response.
您好，我们非常期待与贵公司合作。为了表达诚意，我们可以为首次合作提供特别优惠。期待您的回复。
适用场景：在你向客户发送报价单后的 1 - 3 天内，客户已读但未回复。此时客户可能正在核算成本、对比其他供应商的价格，需要及时跟进，强调自身报价的优势。
Hi [Name], I wanted to check if our quotation meets your expectations. If there’s anything you’d like to adjust, please let me know.
您好，我想确认一下我们的报价是否符合您的预期。如果有任何需要调整的地方，请随时告知。
列出给客户的plan B, I’m curious if our suggestions were helpful. If you need further details or would like to discuss more,please feel free to reach out.
不知道我们的建议是否对您有帮助？如果有需要进一步探讨的地方，请随时联系。
Hi [Name], I hope this message finds you well. I wanted to follow up on the quotation I sent you. Does the product meet your requirements? Are there any modifications needed? We cloud offer private customization and can provide free samples. If your order quantity is large,we can offer a more competitive price. Please feel free to contact me anytime!
您好，希望您一切顺利。我想跟进一下之前发送给您的报价。我们的产品是否符合您的需求？是否有需要修改的地方？我们提供私人定制服务，并且可以免费寄送样品。如果您的订单数量较大，我们可以提供更优惠的价格。请随时联系我！
Hello, it has been a few days since I sent the quotation. I wonder if you have any questions. Please note that the price of raw materials has been fluctuating recently, and this quotation is only valid for a limited time. I recommend making a decision as soon as possible. If you have any questions, feel free to contact me.
您好，报价已发送数日，不知您是否有疑问。近期原材料价格波动，此报价有效期有限，建议您尽快决策 ，有任何问题随时联系我。
适用场景：样品发出后，客户对样品的验收情况、使用感受等方面没有反馈，可能是客户还在测试样品、内部审批流程繁琐，或者对样品不太满意但不知如何开口。
Hi xx, I’m following up to see if you’re satisfied with the samples we sent. If you have any feedback or need additional products, please feel free to reach out.
您好，不知道您对我们寄出的样品是否满意？如果有任何建议或需要其他产品，可以随时和我联系。
Hi [Name], I just wanted to check in to ensure everything is on track. Please let me know if there are any updates or if you’d like to adjust the timeline for our project.
您好，我想确认一下事情是否在正常推进。如有任何更新或需要调整时间表，请随时告知。
Hello! The sample we sent you should have been delivered by now. Have you received it? If you have any feedback regarding the sample, such as its quality, performance, or anything else, please feel free to share. Your feedback is very important for our future cooperation.
您好！我们之前寄出的样品应该已经送达，不知您是否收到？如果您对样品的质量、性能等方面有任何反馈，请随时告知。您的反馈对我们后续合作非常重要。
适用场景：客户下单后，你需要确认订单细节，如收货地址、付款方式等，客户已读不回。此时客户可能忙碌或者觉得细节已确认无需回复。
Hello, thank you very much for placing an order! To ensure the smooth delivery of the order, I would like to confirm the shipping address and payment method with you.Please reply soon that we can move forward with the rest of the cooperation.Thank you!
您好，非常感谢您的下单！为确保订单顺利交付，想跟您确认下收货地址和付款方式，请尽快回复，以便我们继续推进后续的合作，谢谢！
Dear [Customer Name], we have received your order and will arrange shipment as soon as possible. To avoid any delays, we need to confirm a few details with you. We look forward to your reply.
亲爱的[客户]，您的订单已收到，我们会尽快安排发货。为了不耽误您的使用，还需跟您确认一些订单细节，期待您的回复。
简洁与直接：
在与客户沟通时，务必保持言简意赅，直击要点。过长的邮件内容可能会消磨客户的耐心。简洁明了的表述更能吸引客户的注意力。
提出一些开放式问题，以鼓励客户继续展开对话。避免仅限于用“是”或“否”回答问题。这有助于你获取更多信息，并促进客户进行更深入的交流。
在邮件中明确阐述客户能够获得的利益或优惠，以提升他们回应的欲望。强调具体的利益点，如库存紧张、新优惠等，有助于客户迅速做出决策。
*部分素材来源：Juliy的外贸小屋、Mia外贸商务、Aden说外贸
